Onsite ServiceNow Architect

About the role

As a Onsite ServiceNow Architect at Kyndryl, you will work onsite 5 days a week in Upper Arlington, Ohio. You will lead the technical design and execution of enterprise-wide solutions for a high-profile public sector client. This role requires a professional who can operate at a strategic architectural level, defining platform standards and governance, while remaining "hands-on" to develop, configure, and troubleshoot complex workflows.

Responsibilities

• Architectural Strategy: Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.

• Hands-on Development: Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs.

• FedRAMP Compliance: Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.

• Integrations & Automation: Lead the design and implementation of integrations with third-party systems using IntegrationHub, Flow Designer, MID Servers, and REST/SOAP APIs.

• Platform Governance: Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.

• Collaboration: Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications.

Requirements

• Experience: 5+ years of experience in IT, with at least 5 years of deep technical experience in ServiceNow development and architecture.

• Technical Mastery: Expert-level proficiency in JavaScript, HTML/CSS, and ServiceNow-specific development tools (Studio, UI Builder, Service Portal).

• Government Experience: Proven track record of working within FedRAMP or similarly regulated government cloud environments.

• CMDB & ITOM: Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context.

• Citizenship: Must be a US Citizen or Green Card holder.

• Soft Skills: Ability to work onsite in Columbus, OH, and lead technical work sessions with diverse stakeholder groups.

Qualifications

• Required Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CIS) – ITSM or ITOM preferred, ITIL v4 Foundations.

• PREFERRED Certifications: ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA), Security+ or similar cybersecurity certification.