ServiceNow Architect

Location: Remote | Clearance: Secret

About The Role

The ServiceNow Architect will lead the design and delivery of enterprise-scale ServiceNow solutions, serving as the primary technical authority on the platform. This role is highly collaborative, involving frequent client engagement, mentoring of developers, and ensuring solutions align with program and ServiceNow best practices.

Responsibilities

• Participate in client calls to lead and advise on technical design discussions.
• Conduct detailed requirement analysis to ensure business needs are well-defined and actionable.
• Review business requirements to ensure technical clarity and feasibility for development.
• Mentor and guide developers and functional team members on ServiceNow best practices.
• Oversee release management activities, including update sets and runbook maintenance.
• Ensure technical designs support scalable, maintainable, and secure ServiceNow implementations.
• Ensure solution quality via peer reviews and compliance/governance checks.
• Proactively identify risks, dependencies, and potential design gaps.

Requirements

• 8+ years of hands-on experience with the ServiceNow platform.
• 4+ years in a lead developer or architect-level role.
• ServiceNow Certified Application Developer (CAD).
• At least one Certified Implementation Specialist (CIS) certification — ITSM preferred.
• Strong understanding of ServiceNow architecture, integration points, and module configuration.
• Technically detail-oriented with excellent communication and leadership skills.
• Proven ability to collaborate effectively across technical and functional teams.

Skills

• Experience mentoring developers and reviewing technical deliverables.
• Proven ability to represent technical solutions in client-facing discussions.
• Background supporting federal or defense programs in a cleared environment.