ServiceNow Architect
Greenberg & Larraby, Inc. · Bethesda, MD · 3 wk ago
HybridOTHRFull-time
About the role
The ServiceNow Architect will lead the design and implementation of ServiceNow solutions to optimize IT service management across the organization.
Responsibilities
- Collaborate with stakeholders to align ServiceNow capabilities with business processes.
- Design and develop ServiceNow applications, modules, and workflows to meet business requirements.
- Oversee system integration efforts with other platforms and tools within the organization.
- Customize and configure ServiceNow to enhance usability and optimize performance.
- Conduct assessments of existing ServiceNow implementations and recommend best practices and improvements.
- Provide technical leadership and mentoring to development teams on ServiceNow capabilities and architecture.
- Collaborate with project managers and business analysts to define project scope, deliverables, and timelines.
- Stay current with ServiceNow updates and new features, identifying opportunities for leveraging advancements.
- Ensure compliance with security standards and data integrity across ServiceNow applications.
Requirements
- Active Secret clearance is required.
- Candidates must be U.S. citizens with no dual citizenship due to agency and contract requirements.
- 7+ years of experience with ServiceNow, including architecture and development.
- Strong understanding of ITIL processes and their application within ServiceNow.
- Experience with ServiceNow module implementations, including Incident, Problem, Change, and Asset Management.
- Proficiency in JavaScript, XML, and other relevant programming languages.
- ServiceNow Certified System Administrator and Certified Implementation Specialist certification is preferred.
- Excellent communication and collaboration skills for liaising with both technical and non-technical stakeholders.