Servicenow Architect

Key Responsibilities

• Lead end-to-end project management for HRSD and ServiceNow implementations using Agile methodologies.
• Collaborate with cross-functional teams to gather requirements, ensuring alignment with HR process needs.
• Cook up ServiceNow implementation with HR processes and HRSD modules, ensuring user training and adoption.
• Develop detailed project plans, timelines, and resource allocation strategies.
• Ensure project deliverables meet quality standards and are delivered within scope, budget, and schedule.
• Manage stakeholder communications and provide regular project updates.
• Identify risks, propose mitigation strategies, and resolve project issues proactively.
• Drive continuous improvement initiatives to optimize HRSD workflows and ServiceNow solutions.

Required Skills and Qualifications

• Bachelor’s degree in Business Administration, Human Resources, IT, or a related field.
• Proven experience as a Project Manager with a focus on HRSD and ServiceNow implementations.
• In-depth knowledge of HR processes, including talent acquisition, employee onboarding, payroll, and employee relations.
• Expertise in the ServiceNow HRSD platform and related modules, including scripting and data migration.
• Strong project management skills with proficiency in tools like MS Project, JIRA, or similar platforms.
• Excellent communication, leadership, and stakeholder management skills.
• Project Management certification (PMP, PRINCE2) is a plus.

Preferred Qualifications

• Experience in change management and organizational transformation related to HR technology.
• Familiarity with ITSM and other ServiceNow modules.
• Advanced problem-solving skills and a solution-oriented mindset.
• ServiceNow Certified Implementation Specialist certification is a plus.