ServiceNow Architect

About the role

BDO Digital is seeking a ServiceNow Architect to lead the design, implementation, and maintenance of ServiceNow solutions that align with client business objectives. This role requires a deep understanding of ServiceNow architecture, modules, and best practices to drive digital transformation and enhance IT service management capabilities.

Responsibilities

• Leads the design and architecture of ServiceNow solutions, ensuring they meet business requirements and are scalable, secure, and efficient
• Oversees and leads a team of onshore and offshore developers for the implementation of ServiceNow modules, including ITSM, ITOM, PM, CSM, HRSD, and others, ensuring seamless integration with existing systems
• Customizes and configures ServiceNow applications to meet specific business needs, including workflows, forms, and user interfaces
• Provides technical leadership and guidance to development teams, ensuring adherence to best practices and standards
• Collaborates with client business stakeholders, IT teams, and vendors to gather requirements and translate them into technical solutions
• Maintains comprehensive documentation of architecture, design, and implementation processes
• Maintains and supports ServiceNow applications, identifying and resolving issues to ensure high availability and reliability
• Escalates any issues to senior management, as needed
• Prepares formal and informal presentations for various internal and external meetings
• Supervises the day-to-day workload of managed services team members
• Evaluates the performance of team members and assists in the development of goals and objectives to enhance professional development
• Delivers periodic performance feedback and completes performance evaluations for teams in accordance with Firm guidance
• Absorbs and responds to change in a timely manner
• Acts as mentor to team members, as appropriate

Qualifications, Knowledge, Skills, And Abilities

• Education: High School Diploma or GED, required; Bachelor’s degree in Computer Science or Information Technology, preferred; Masters degree in Computer Science or Information technology, preferred
• Experience: Six (6) or more years of experience in ServiceNow architecture and implementation, required; Experience with ticketing systems and remote management tools, required; Strong understanding of ITIL processes, preferred; Four (4) or more years working in conjunction with off-shore teams to deliver solutions, preferred; Experience in large complex ERP deployment, preferred; Experience working in a consulting environment, preferred
• Licenses/Certifications: ServiceNow Certified System Administrator and Certified Implementation Specialist, preferred; ITIL V3/V4, preferred
• Software Experience: Four (4) or more years of experience in JavaScript, HTML, CSS, and ServiceNow scripting, preferred
• Other Knowledge, Skills, & Abilities: Excellent communication skills, professionalism, positive attitude, and desire to learn; Excellent analysis and problem-solving skills; Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details; Capable of working well under pressure while dealing with unexpected problems in a professional manner; Ability to work well in a cross-functional team environment; Must have excellent organizational and multi-tasking skills

Pay

National Range: $120,000 - $180,000

Maryland Range: $120,000 - $180,000

NYC/Long Island/Westchester Range: $120,000 - $180,000

About Us

Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world. At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings.

Benefits

Benefits may be subject to eligibility requirements. Equal Opportunity Employer, including disability/vets