ServiceNow Application Developer

About the role

This role supports the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN), as well as supports DISA's operational transformation through innovation and mission partner support.

Responsibilities

• Support the standup, configuration, and implementation of ServiceNow's ITSM, OMT, TSM, and TSOM modules
• Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles
• Create, maintain, and enhance Dashboards and reporting, including scheduled reports
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc.)
• Cook up and coordinate application and platform upgrades
• Aid in designing, creating, and cataloging business process flows
• Collaborate with other members of the ServiceNow development team to propose solutions based on business needs and strategies
• Design and configure ServiceNow functions to meet operational needs
• Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
• Identify trends and find patterns in unstructured and semi-structured customer data to improve customer experience and network performance
• Interact with customers to address systems engineering technical considerations and associated problems, issues, or conflicts
• Develop, configure, and customize the ServiceNow platform to fit business requirements
• Troubleshoot and resolve problems
• Orchestrate and automate tasks
• Design and build ServiceNow applications and integrations to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment
• Collaborate on ongoing projects across new development and enhancements with engineers, developers, analysts, and other team members
• Follow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow development
• Collaborate with cross-functional teams to gather input supporting ongoing business needs for ServiceNow configuration, implementation, and support
• Review and apply UI/UX requirements from internal and external teams and align them into ServiceNow development
• Utilize available programming methodologies and languages while adhering to coding standards, procedures, and techniques, and contributing to technical code documentation
• Support data migration as needed
• Design and implement solutions following established Configuration Management policies and standards
• Integrate data from multiple sources into a unified CMDB, ensuring data quality and integrity
• Mentor junior developers and guide them throughout each project

Requirements

• Active DoD Secret clearance required
• Active Security+ certification (or equivalent DOD 8570 IAT Level II or higher) required prior to start date
• Local to and able to commute daily to one of the following locations: Fort Meade, MD | Belleville, IL (Scott AFB) | Ogden, UT (Hill AFB)

Qualifications

• US Citizenship required
• Bachelor's degree with 8–12 years of relevant experience, or Master's degree with 6–10 years of prior relevant experience; additional years of work experience in lieu of degree is acceptable
• At least 6 years of experience with the design, development, and support of technology infrastructure
• At least 4 years of ServiceNow development experience
• Experience with ServiceNow upgrades
• Excellent customer service skills with the ability to work independently, prioritize, and complete multiple tasks
• Strong communication skills enabling proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership
• Demonstrated willingness to learn and adapt to rapid changes in technology
• Willingness to assist and train junior developers
• High level of professionalism — this role is performed on an active military installation

Skills

• ServiceNow
• ITSM
• CMDB
• Development
• JavaScript
• Scripting
• Change Management

Pay and Benefits

The pay range for this position is $50.00 - $90.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

Job Type & Location

This is a Contract position based out of Fort Meade, MD.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.