ServiceNow App Dev Eng, OpsTech Solutions

About the role

The ServiceNow App Dev Engineer will contribute and provide leadership to the following core team areas of focus: technical administration and maintenance of ServiceNow IT Business Management, identifying platform level optimization opportunities to improve overall user experience, such as page load latency reduction, partnering with cross-functional teams to build enhancements and integrations that scale, creating ServiceNow workflows and business rules for service improvements, interfacing with ServiceNow for all operational requests / issues / planning, leading ServiceNow release upgrades including technical and stakeholder management activities, working closely with Software Development Engineers to coordinate system updates, patches, and configuration changes, providing user training related to ServiceNow processes, policies and procedures, and mentoring team members on project planning, design, and estimating activities in ServiceNow IT Business Management.

Responsibilities

• Perform technical administration and maintenance of ServiceNow IT Business Management
• Work on identifying platform level optimization opportunities to improve overall user experience, such as page load latency reduction
• Partner with cross functional teams to build enhancements and integrations that scale
• Create ServiceNow workflows and business rules for service improvements
• Interface with ServiceNow for all operational requests / issues / planning
• Lead ServiceNow release upgrades including technical and stakeholder management activities
• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes
• Provide user training related to ServiceNow processes, policies and procedures
• Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management

Requirements

• Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field
• Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required
• 3+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role
• 5+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives

Qualifications

• Experience working on ServiceNow platform maintenance and optimization activities, such as release management and page load time latency improvement
• 6+ years’ experience in multiple areas of technology, including application administration, configuration, and/or data services
• 6+ years of experience with Agile scrum/Kanban methodology
• Experience with JavaScript, Perl or PHP is strongly preferred
• Experience with web service integrations using REST, SOAP, etc.
• ITIL Foundation certified or related experience preferred

Benefits

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: Medical, Dental, and Vision Coverage, Maternity and Parental Leave Options, Paid Time Off (PTO), 401(k) Plan. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!