ServiceNow App Dev Eng II, OpsTech Solutions

Key job responsibilities

• Perform technical administration and maintenance of ServiceNow IT Business Management.
• Partner with cross functional teams to build enhancements and integrations that scale.
• Create ServiceNow workflows and business rules for service improvements.
• Interface with ServiceNow for all operational requests / issues / planning.
• Oversee ServiceNow release upgrades including technical and stakeholder management activities.
• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
• Provide user training related to ServiceNow processes, policies and procedures.
• Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Basic Qualifications

• 3+ years of IT implementation experience
• Bachelors degree in Information Technology, Management Information Systems, Computer Science, Business or equivalent work experience.
• Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required.
• 3+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.

Preferred Qualifications

• 5+ years of technical (software development, network development, IT, other related) experience
• Experience in Agile or Scrum software development methodologies
• Experience in scripting languages such as Perl, Python, or Javascript
• Experience customizing or developing reports from data residing in relational databases.
• Experience with web service integrations using REST, SOAP, etc.
• ITIL Foundation certified or related experience preferred.