ServiceNow Alliance Partner Manager - North America

Your Key Responsibilities

• Drive ServiceNow Business Segment referral business
• Build, nurture, and manage relationships with ServiceNow Business teams
• Align Vonage’s sales reps with their counterparts to generate pipeline and close opportunities
• Own executive alignment and sales engagement - position Vonage as ServiceNow’s top communication partner
• Plan and lead joint field events with ServiceNow (both partner-facing and customer-facing)
• Collaborate cross-functionally within Vonage to maintain momentum on partner strategy and joint outcomes
• Coordinate and run interlocks, milestone tracking, and strategy sessions with partners and internal stakeholders
• Drive execution of regional go-to-market strategies with ServiceNow and other alliance partners
• Deliver internal training sessions to equip Sales, Product, Services, and Support teams on partner ecosystem updates
• Represent Vonage at industry events, promoting our brand and ecosystem value
• Manage technical and business escalations to maintain partner success and deal velocity
• Execute against established revenue, activity, and relationship goals
• Support ongoing optimization of alliance processes to enhance partner program impact

Who You Are

• A relationship-driven professional who thrives in a partner-centric ecosystem
• Experienced in working with alliances, channel sales, or ecosystem partnerships
• Strategic and detail-oriented with a passion for joint value creation and partner enablement
• Capable of influencing cross-functional teams and engaging with executive-level stakeholders
• An excellent communicator—able to tailor messages to various audiences and formats
• Comfortable analyzing complex data and solving problems with a collaborative mindset

What You'll Bring

• Proven experience in Alliance Partner Management or Partner Sales
• ServiceNow experience preferred
• Strong track record of recruiting, onboarding, and enabling partners
• Prior experience or familiarity with the ServiceNow ecosystem is a must
• Prior direct sales experience is a huge plus
• A desire to succeed and a “get-it-done” attitude