ServiceNow Administrator Business Analyst

What You'll Contribute

• Business & Systems Analysis
• Elicit, analyze, and document business requirements, functional needs, and process workflows.
• Evaluate existing systems and processes to identify gaps, risks, or opportunities for improvement.
• Translate business needs into clear specifications, documentation, or work requests for technical teams.
• Operational & Platform Support
• Support IT managed platforms and systems through analysis, documentation, and coordination activities.
• Aid in system configuration, access management, data maintenance, or administrative support tasks as appropriate.
• Help troubleshoot issues by coordinating with technical teams and vendors to identify root causes and resolution paths.
• Process Documentation & Governance
• Create and maintain process documentation, workflows, SOPs, and reference materials.
• Ensure documentation remains current and reflects changes to systems, processes, or support models.
• Support adherence to established standards, controls, and operational practices.
• Change & Enhancement Support
• Review and assess enhancement, change, or improvement requests for feasibility, scope, and effort.
• Afford assistance in prioritizing discussions by providing analysis of impact, dependencies, and risks.
• Support planning and coordination of approved changes through execution and validation.
• Stakeholder & Vendor Coordination
• Serve as a liaison between business partners, IT teams, and external vendors.
• Support communication, follow up, and issue tracking across stakeholders.
• Afford assistance in documenting roles, responsibilities, and support expectations.
• Reporting & Continuous Improvement
• Track activities, dependencies, and outcomes related to assigned initiatives.
• Provide status updates, analysis, and documentation to leadership as needed.
• Participate in continuous improvement efforts to enhance system effectiveness and operational efficiency.

Qualifications

• Education: Associate degree in Business, Information Technology, or a related field required; Bachelor's degree preferred.
• Required Qualifications: Minimum 3-5 years of experience supporting business or healthcare operations. Experience working in regulated environments (healthcare strongly preferred).
• Proven experience with operational workflows, process analysis, or service operations.
• Strong analytical, documentation, and problem-solving skills.
• Ability to work cross-functionally with business, IT, and leadership teams.

Certifications / Licenses

• Relevant certifications (e.g., ITIL, Business Analysis, Service Management, Lean) are a plus but not required.