ServiceDesk Analyst/Onboarding Tech

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Note: This role requires full-time onsite presence in Century City, CA, with occasional travel based on business needs. Candidates must be available to start by November 9, 2026, following successful completion of the interview and background check process. Position Summary The ServiceDesk Analyst Onboarding Tech is responsible for maintaining the desktop operating environment. They serve as members of the Systems Support team and are the first step in the support escalation ladder. This individual assists the infrastructure team in resolving technical issues for end-users. The ServiceDesk Analyst Onboarding Tech is under the supervision of the ServiceDesk Lead. Essential Job Duties And Responsibilities Provide tier one support to all users within Focus Partners, both local and remoteManage tickets in the Systems Support Ticketing Queue and provide timely follow-upAssist with administration of Microsoft Windows Active DirectoryCreate, disable, and maintain up to date Active Directory info for all usersManage hardware deployment and tracking in the inventory management systemProvide recurring refresher training on IT policies, procedures and best practicesResponsible for the setup of all new user accounts (AD, Phone, etc.)Responsible for the decommissioning of usersResearch and support new hardware and software, as neededCreate and maintain technology documentation for the tools and applications supported by the Infrastructure teamStay up-to-date on new technologies and consider best of breed technologies to support the business initiatives of the firmLooks to improve current processes with ongoing evaluations of existing technology stackWill be responsible for assisting with new hire onboarding, orientation and training on laptop usage and procedures.Will work as part of the new hire transition team to be their POC for the first week of employment to assist with any technical issues or redirect questions outside of our department to the correct department.Will be responsible for traveling on site for mergers/integrations to assist with Day One orientations and onboarding and training on Focus laptop usage and procedures.Assistance with setting up access to specific applications for the merged firm.Assistance setting up and training on how to use conference rooms for the merged firm.Assist with instructions on using the company and guest WIFIsAssist with scan to email access on network printersAssist with documentation for who is primary POCs and VIPs for the office as well as application specific POCs.Inventory and return legacy laptops for refurbishment. Basic Qualifications Bachelor's degree in Computer Science or equivalent education or --A minimum of 2 years experience in IT helpdesk support with proven track record and continued technical trainingMust be organized and efficient in a demanding work environment and serve as a strong Customer Service advocate for the Systems teamUnderstanding and experience with the following:Microsoft O365/M365Mobile Device Management solutionsInventory managementWorkstation and server hardware troubleshooting and maintenanceBasic networking knowledgeWorkstation troubleshooting and maintenanceWorkstation imagingExperience with DNS and DHCPEnterprise anti-virus managementWindows support toolsVOIP phone systemsZoom and Microsoft Teams collaboration toolsStrong written and verbal communication skillsExceptional service-skillsSecurity-focused approachMac OS support experience a plusMust be able to lift 30LBs.Operating machinery and/or power tools.Repeating motions that may include the wrists, hands and/or fingers.Physical requirements could include: Bending, carrying, climbing, driving, lifting, pushing, pulling, reaching, sitting, standing, walking.