Onboarding Analyst

About The Role

We're looking for an Onboarding Analyst who is equal parts people person and operator to join our rapidly growing Clinical Operations team. Our physicians are world-class specialists, and their onboarding experience should reflect that—seamless, personal, and white-glove from the day they sign to the day they read their first study.

Responsibilities

• Be a physician's go-to partner. Serve as the personal, named point of contact for specialists throughout onboarding—introducing yourself early, setting expectations, and guiding them through each step with warmth and clarity.
• Triage questions on scheduling, benefits, equipment, and reading preferences; coordinate with the right internal teams; and close the loop back to the physician promptly.
• Communicate proactively and with good news. Keep physicians informed at every milestone—and reach out proactively when, for example, progress allows for an earlier start date.
• Drive continuous process optimization. Spearhead strategic cross-functional projects to refine, scale, and continuously improve the end-to-end onboarding workflow, ensuring a frictionless and premium provider experience.
• Analyze data to compress ramp times. Conduct deep-dive data analysis to isolate bottlenecks, uncover operational inefficiencies, and develop actionable strategies to cut down provider ramp-to-productivity duration.
• Enhance start-date predictability. Build data-driven models and analyze historical onboarding cycle times to improve projected start dates, mitigate delays, and increase cross-functional resource planning accuracy.
• Keep onboarding on track. Maintain an accurate, real-time picture of where every specialist stands, anticipate risks, and keep tasks moving across the teams involved in onboarding.

Qualifications

• Bachelor's degree with prior experience (internships included) in operations, client/customer success, analytics, consulting, or research.
• Outstanding written communication and interpersonal skills—comfortable being a primary point of contact for physicians.
• A genuine service mindset and care for delivering a premium, white-glove experience.
• Exceptional organization and attention to detail; able to manage many physicians and work streams at once without dropping a thread.
• Comfort working with data to track progress and find root causes.
• Track record of independent project management and delivering results in a fast-paced environment.
• Healthcare experience preferred, but not required.

Pay

The base salary for the position is between $60,000 - $75,000 plus benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.