Service Writer - Service

Key Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their service needs.
• Provide updates to customers regarding the status of their vehicles and any recommended services.

Service Documentation

• Create detailed service orders and accurately document all relevant information.
• Input customer and vehicle information into the dealership's database system.
• Ensure all documentation complies with dealership and manufacturer guidelines.

Scheduling and Coordination

• Schedule service appointments based on customer preferences and service availability.
• Cookordinate with the service team to ensure timely completion of repairs and maintenance.
• Prioritize work orders based on urgency and customer needs.

Technical Knowledge

• Develop a basic understanding of commercial truck systems and components.
• Communicate effectively with technicians to relay customer concerns and service requirements.
• Assist customers in understanding recommended services and repairs.

Customer Satisfaction

• Address customer inquiries and concerns promptly and professionally.
• Follow up with customers to ensure satisfaction with completed services.
• Strive to exceed customer expectations through exceptional service delivery.

Sales Support

• Identify opportunities to upsell additional services or products to customers.
• Communicate service promotions and offerings to customers.

Requirements

• A high school diploma or equivalent.
• Additional education or training in automotive technology is a plus.
• Previous experience in a customer service or automotive service role preferred.
• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Proficiency in computer systems and database management.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work weekends, nights or evenings as needed.