Service Writer Marion

About the Role

Riesterer & Schnell, Wisconsin’s premier John Deere Dealership, is seeking a dedicated individual to join our team. This role provides essential support to the Service Manager and assists in the daily operations of the Service Department, ensuring customer expectations are met with teamwork, integrity, and a sense of urgency.

Responsibilities

• Answer phone calls in the Service Department and assist customers at the Service Counter.
• Schedule work, answer questions, and advise on repairs within established guidelines.
• Communicate with customers about additional repairs and obtain approval.
• Start repair orders, enter tech notes and parts, review for accuracy, and obtain Service Manager approval.
• Assist in coordinating special promotions, clinics, and departmental events.
• Generate reports and complete paperwork as requested.
• Review Technician time postings for accuracy and assist with payroll time reporting.
• Assist customers with equipment pickup, drop-off, loading, and unloading.
• Coordinate transportation for equipment between the dealership and customer sites.
• Work with Delivery Drivers and third-party vendors to ensure timely pickup and delivery.
• Maintain a clean, neat, and safe work area and shop.
• Act as a backup to the Service Manager in their absence.
• Maintain SDS books and chemical inventory, ensuring they are up-to-date.
• Complete word processing and spreadsheet projects, such as correspondence, schedules, data entry, and reports.
• Assist in ensuring the shop complies with governmental regulations, safety guidelines, and company policies.
• Present a positive, professional image in dress and conduct at all times.
• Attend department meetings and participate in company events positively.
• Perform all other duties as assigned.

Qualifications

• Excellent communication and customer service skills.
• Strong attention to detail and organizational skills.
• Proficiency in using computers and current software programs.
• Knowledge of equipment preferred.

Schedule

Monday through Friday from 7:30 am until 5 pm, with a Saturday rotation from 7:30 am until noon.

Pay

Starting wage range is typically $20-25/hr, varying by experience level.