Service Writer

Job Summary

Hiring Location: Wichita Falls, TX
Pay: $20 - $28 / HOUR
Yellowhouse Machinery is accepting applications for a Service Writer position at their Wichita Falls, TX location.

Job Essential Duties

• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Promotes and adheres to company policy at all times with emphasis on a team mentality.
• Administers the warranty claim process to maximize the efficiency and return on warranty claims.
• Understands warranty regulations and provides consultation to Service Managers, Techs, and Parts Department Personnel on the proper way to proceed with a warranty situation.
• Processes customer pay invoices, warranty and/or product improvement claims including the computation of charges, submission and follow-up.
• Communicates to departmental management about warranty status on a regular basis.
• Fields internal and external customer inquiries to the Service Department.
• Promotes customer service at all times throughout the organization.
• Executes other duties as assigned by management.

Requirements

• 2+ years experience in Service Department operations (preferred)
• Basic knowledge of accounting practices
• Understanding of office procedures
• Knowledge of service software in the dealer business system and Deere Warranty system
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Attention to detail
• General understanding of mechanical/technical terms (preferred)
• High School Diploma or equivalent experience
• Pass a background check, drug test and physical
• Pass a physical drug screening and possess a driver's license.