Service Writer
About the role
As a Service Writer, you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.
Responsibilities
- Work Order Completions, such as opening and closing work orders with accurate information
- Technician Time Reporting, ensuring all paid hours available for work are recorded accurately and timely
- Avoidance of tasks ineligible for warranty
- Maintain warranty reporting to ensure that all claims are properly brought to closure
- Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency
- Handle equipment maintenance related issues with a high sense of urgency
- Keep Management informed of customer concerns
- Ensure all service-related invoices are properly coded within the correct General Ledger
- Other duties assigned as needed
Requirements
- High School diploma or equivalent
- Valid driver's license with acceptable driving record
- 1 – 2 years experience in a shop or service environment
- Basic computer skills
- Attention to detail
- Ability to multi-task in a busy environment
- A high sense of urgency with respect to customer service
- Superior customer service, teamwork and verbal/written communication skills
Benefits
We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
- Paid Parental Leave
- United Compassion Fund
- Employee Discount Program
- Career Development & Promotional Opportunities
- Additional Vacation Buy Up Program (US Only)
- Paid Sick Leave
For more information on additional benefits, please visit our careers page.
Why join us?
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
United Rentals, Inc.
The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.