Service Writer

About the role

We're seeking a motivated individual to join our dynamic team at TRULAND Equipment. This position offers an opportunity to grow professionally while supporting our service department.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains repair order system for completeness, accuracy, and timely billing.
• Maintains service department filings and records and service library with current information.
• Updates customer profiles using equipment, hours, or other information from the customer repair orders.
• Maintains accessories and supplies and prepares replacement orders.
• May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up.
• Reviews all pertinent customer comments or suggestions with the location Service Manager.
• Maintains knowledge of John Deere and competitive products.

Requirements

• 1 year of experience in Service Department operations preferred.
• Experience with basic accounting practices.
• Experience with basic computer functions.
• Experience working cooperatively in a team environment.
• Experience communicating effectively.
• High School Diploma, GED, or equivalent experience required; Associates degree preferred.
• Valid driver's license required.
• Driving record that meets Employer's insurance company requirements.

Skills and Knowledge

• Experience in Service Department operations.
• Basic accounting practices.
• Basic computer functions.
• Cooperative teamwork skills.
• Effective communication skills.
• High School Diploma, GED, or equivalent experience.
• Associates degree preferred.
• Valid driver's license.
• Driving record meeting employer's insurance company requirements.

Benefits

A comprehensive benefit package for full-time team members includes:

• Competitive bi-weekly wages
• Health, dental, and vision insurance
• 401(k) plan with company contributions
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Paid Time Off (PTO) and Paid Holidays
• Company-paid short-term disability
• Life Insurance
• Team member discounts
• Access to additional voluntary insurance plans
• Employee Assistance Program (AEP)
• Company-provided uniforms

Pay

Competitive bi-weekly wages.

Schedule

Full-time position.