Service Writer

About the role

Tri-State Bobcat is looking for a Service Writer to serve as a key connection between customers and the service department. This role manages service requests from intake through completion, keeping customers informed while working closely with technicians, Parts, Drivers, and the Service Manager.

Responsibilities

• Serve customers at the service counter and by phone
• Take service calls and provide repair updates and estimated timeframes
• Review technician Record 360 inspections and communicate findings to customers
• Create and present repair estimates and obtain customer approvals
• Create, update, and finalize service work orders
• Communicate repair status, changes, and customer approvals with technicians and the Service Manager
• Schedule equipment pickups and deliveries and handle related TSB and DVS invoicing
• Notify customers when repairs are complete and coordinate pickup or delivery
• Follow up with customers by text after service to check on completed work
• Contact past customers who are due for service and promote service specials
• Assist with warranty work orders, documentation, and claims
• Maintain accurate service records and coordinate with Parts, Sales, Rentals, Drivers, and Technicians

Requirements

• Previous customer service, service writer, service advisor, dealership, automotive, or equipment experience preferred
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to prioritize multiple customers, work orders, and deadlines
• Comfortable communicating by phone, in person, and by text
• Strong computer skills and ability to learn dealership and service software
• Mechanical or equipment knowledge is a plus
• Ability to work effectively as part of a team

Benefits

• Health, Dental & Vision Insurance
• Company-paid Life & AD&D Insurance
• 401(k) with company match
• PTO from your first day + 7 paid holidays
• Employee Assistance Program (EAP)
• Training and career advancement opportunities
• Employee discount opportunities

Compensation: $25–$30/hour, based on experience

Location: Little Canada, MN

Schedule: Full-Time | Monday–Friday, 8:30 AM–5:00 PM | No evenings or weekends