Service Writer

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicles, including their time management/efficiency, parts ordering, and job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.
• Notifying Service Manager of incoming work and assisting in the scheduling of work.
• Rotate phone to the after-hours emergency road service line as scheduled

Requirements

• Must have a minimum of 1-3 years of work-related experience
• Some college or technical school training centered on heavy truck or equipment repair and maintenance preferred.
• Proficient use of computers/business machines
• General knowledge of repairs and/or parts in a commercial/heavy-duty truck and/or construction equipment field is required.
• Must have strong technical, computer, and software skills with the ability to learn the dealership maintenance management program.
• Valid operator’s license (CDL a plus), drug screen, and criminal clearances are also required.

Benefits

• A generous and competitive pay plan
• Company paid uniforms
• Medical
• Dental
• Vision
• Legal Plan and Identity Theft insurance
• 401K Match
• Life & Disability Insurance (employer paid basic life and short term disability)
• Optional Life Insurance
• Closed on Sundays
• Paid vacation
• Six paid holidays
• Special employee pricing on parts and free truck rental