SERVICE WRITER

About the role

A qualified Service Writer/Advisor is needed to work one-on-one with customers and technicians in our busy repair and restoration shops. This role involves scheduling, project management, and ensuring smooth communication between all parties.

Responsibilities

• Greet customers upon arrival and gather all required information to provide honest guidance.
• Schedule service appointments and consult with mechanics about necessary repairs and cost-effective alternatives.
• Provide customers with detailed information about aftermarket and OEM (original equipment manufacturer) part options.
• Answer customer questions about service outcomes, consulting with mechanics as needed.
• Advise customers on warranty protections and potential cost savings.
• Manage and oversee the service center’s workflow and scheduling.
• Call customers to inform them of service changes or vehicle readiness for pickup.
• Translate customer concerns and issues into standard repair terminology.

Requirements

• High school diploma or GED.
• Good problem-solving ability.
• Extensive knowledge of, or willingness to learn, the automotive and/or semi industry and parts.
• Excellent communication skills, with the ability to interact effectively with mechanics, customers, and senior management.
• Familiarity with RO Writer/TMT preferred but not required.