Service Writer

Job Title: Service Writer Location: Thatcher, AZ Job Type: Full- Time Salary Range: $18 - $20 hourly depending on experience Job Summary The Service Writer serves as the main point of contact between customers and the service department, managing repair requests for heavy equipment within our Machinery division. This role is responsible for preparing repair orders, providing estimates, verifying warranty coverage, and coordinating workflow to support technicians. The ideal candidate is organized, customer-focused, and able to manage multiple priorities in a fast-paced environment. Responsibilities Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusionsDevelops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductiblesPrepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into E-EmphasysMaintains a job board and helps in the delegation of work to techniciansMaintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concernsMaintains unit records by recording problems and corrective actions plannedUpdates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking online factory coursesEnhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishmentsPerforms other functions or duties as directed by management in line with the objectives of the dealership Qualifications Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solvingExperience within agricultural, heavy equipment, or related dealership experience is highly desired.Basic mechanical knowledge is a plusBilingual in Spanish is a plusAble to accomplish monthly service goals and deadlinesExcellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace About Sonsray Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment. Why work here? At Sonsray, We Value All Employees, Their Contributions, And Most Importantly, Their Ideas! We Know That The Key To Moving Mountains Is Teamwork. This Is What We Offer Our Team Members Medical coverage (PPO + HSA options)Dental, Vision, and Life insurance provided at no cost401K with competitive employer contributions80 hours of annual vacation, increasing with years of serviceUniforms provided annuallyAnnual boot voucher of $125.00One full paid day off annually for community volunteer workBirthday meal provided by SonsrayPrivately owned and operated, with decisions made based on core values rather than corporate directivesAnnual Holiday Party, including covered airfare and hotel for employees and a guestEmphasis on company growth and employee developmentOpen-door policy, fostering a collaborative environment with active owner and management involvement https://sonsray.com/about/sonsray-video-gallery/ Questions? Contact us at Recruiting@Sonsray.com or 323.319.1900 Ext 1830 Privacy Notice to all California Job Applicants Regarding the Collection of Personal Information.