Service Writer

Responsibilities

• Validate order information prior to processing all order requests
• Process orders from customers and internal field representatives
• Dispatch sales orders and parts requests to internal technicians for fulfillment
• Process sales orders for invoicing for remaining balances of unreturned parts
• Communicate with customers regarding service requests, updates, and costs
• Prepare quotes and information for pricing and parts inquiries/assist internal field representatives with providing quotes to customers
• Maintain accurate Master Service Agreement (MSA) pricing
• Monitor field representative inventories and manage parts turnover rate
• Maintain records of parts used and inventory levels for the service department
• Absorb and assist field representatives and customers with RMA creation and UPS label creation for parts return
• Manage back orders and follow up with efficient fulfillment of all orders
• Input data into NetSuite

Requirements

• A high school diploma or GED
• 2+ years of relevant prior experience as a service writer, customer service associate, or similar administrative role
• Experience in medical device industry or equivalent
• Computer and data entry experience required
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency in using computer software for documentation and invoicing (Microsoft Office Suite, service management software a plus)
• Basic understanding of medical equipment and terminology
• Excellent customer service skills with the ability to handle inquiries and resolve issues effectively
• Ability to work both independently and collaboratively within a team
• Follow safety procedures in the performance of job duties and maintain a clean and safe work area

Benefits

• Paid time off
• Healthcare insurance (medical, dental, and vision coverage)
• Accident insurance, critical illness, and hospital indemnity insurance
• Short term (employee paid) and long-term disability (employer paid) insurance
• 401K plan with company matching
• Continuous learning and development - offering opportunities for training, workshops, and certifications

Pay

$24.00 per hour