Service Writer

Job Responsibilities

• Serve as the primary point of contact for customers requiring service and repairs.
• Accurately write up service requests, ensuring all details are recorded properly.
• Communicate with technicians to provide clear job instructions and manage workflow.
• Provide customers with service estimates, timelines, and updates throughout the process.
• Process work orders, warranties, and invoices efficiently.
• Maintain records of all service transactions and ensure proper documentation.
• Assist in scheduling service appointments and coordinating repairs.
• Ensure excellent customer satisfaction by addressing concerns and providing timely resolutions.

Qualifications

• Prior experience as a Service Writer, Service Advisor, or in a comparable position is preferred.
• Knowledge of Kubota equipment or similar machinery is a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in computer systems and service-related software.
• High school diploma or equivalent required; additional training or certifications are a plus.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Some heavy lifting up to 50 lbs. may be required.

Benefits

• Competitive wages.
• Excellent benefit package including medical, dental, vision, 401(k), paid time off, holidays, life insurance, and more.