Service Writer

Service Writer Job Description New England Truck Center, Exeter, NH Full-time, Hourly, Non-Exempt $26-$32 per hour based on experience. About the RoleOur Service Writer is the first person a customer talks to when their truck comes into our shop, and the person who keeps the job moving until it goes back out. You’ll handle intake, estimates, and approvals, coordinate with the shop and parts teams, and keep customers updated from drop-off to pickup. If you know diesel equipment, communicate well, and can keep a busy service counter organized, this role is for you. What You’ll Do Answer service calls and emails, and schedule incoming workCheck vehicles in: do the walk-around, complete the intake, and document the customer’s concernsWork with the Shop Manager to plan workflow, timing, and prioritiesBuild estimates and timelines, and get customer authorization before work startsMake sure technicians have complete, up-to-date work ordersCoordinate parts with the Parts Department, including special orders and core returnsKeep customers updated as the repair progresses, and contact them at completion with a summary of work and final pricingClose out work orders with complete notes in internal system.Support inventory: weekly parts counts and restocking as neededKeep the service office organized What You Bring Service writer, service advisor, or parts counter experience in a truck, diesel, or automotive shop (diesel preferred)Working knowledge of diesel and gas vehicle repairStrong customer service skills, including delivering bad news on cost or timing clearly and calmlyAbility to juggle multiple open jobs without letting details dropComfortable with computers and shop software; Microsoft Office experienceHigh school diploma or equivalentA degree, diploma, or certificate in diesel technology is a plus ScheduleMonday–Friday, within shop hours of 7:00 AM–5:00 PM. What We Offer Medical, dental and vision plans401(k) with company matchLife & disability coveragePaid time off Six company paid holidays Physical RequirementsSitting, standing, and walking throughout the shop; getting in and out of trucks during walk-arounds; working around running diesel and gas vehicles; occasionally lifting up to 25 lbs. Pre-Employment RequirementsOffers are contingent on a pre-employment drug screen and background check. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected status. Powered by JazzHR