Service Writer

About the role

We’re proud to be a trusted John Deere dealer serving communities across New York, Ohio, and Pennsylvania. What sets us apart is how we show up every day. Our goal is simple: to be the most respected dealership by living our PRO values—Professionalism, Respect, and Outstanding Service. At LandPro Equipment, our team members aren’t just employees; they’re PROs.

As a Service Writer, you’re the connection between our customers and our service team. A typical day includes welcoming customers, understanding their service needs, and making sure everything from work orders to communication with technicians runs smoothly. You’ll keep customers informed, coordinate with your team, and help ensure equipment gets back up and running as quickly as possible. Some days are fast-paced; others require problem-solving, but every day gives you the opportunity to make a real impact. Every day is different, but the goal is always the same: do the job right and take care of the customer.

Responsibilities

• Deliver a high-quality, professional experience at every stage of the service process
• Support customers by clearly communicating service needs, timelines, and updates
• Open, manage, and close work orders with accuracy and attention to detail
• Coordinate with technicians and parts teams to keep work moving efficiently
• Build strong relationships with customers and coworkers through clear communication and respect
• Help ensure customers leave confident in the service they received

Requirements

• Customer service, administrative, or coordination experience
• Strong communication and organizational skills
• Basic computer skills

Qualifications

• Take pride in your work and want to grow your skills
• Communicate clearly and stay organized, even in a fast-paced environment
• Enjoy helping customers and solving problems
• Work well as part of a team and support those around you
• Care about doing the job right and delivering great service every time

Skills

• Experience in service, automotive, or equipment environments
• General understanding of mechanical and technical terms

Benefits

• Paid Time Off (PTO) that grows with you + Paid Holidays
• Medical, Dental, Vision, Life Insurance, and Short-Term Disability
• 401K with Company Match + Access to Empeople
• Access to John Deere University + Earn While You Learn Program
• Employee Discount on Equipment & Parts