Service Writer

Benefits & Perks

• Dollar-for-dollar 401(k) match; eligible employees may begin contributing after 90 days of full-time employment — no open enrollment required
• Free Direct Primary Care ("Concierge") doctor
• Earn up to 4 weeks of paid vacation, with the option to cash out
• Paid Bereavement Leave
• 5 Paid Holidays plus one additional floating PTO day
• Employer-paid Life Insurance
• Employer-paid Long-Term Disability
• Tuition reimbursement up to $1,000/semester for courses toward a two-year degree or equivalent (pre-approval required; recipient must remain with the company for 12 months following the final reimbursement payment)
• Employee Recognition & Milestones
• Annual service bonus: $50 per year of service, presented in cash by the owner
• Annual Thanksgiving turkey, presented by ownership and leadership
• Thanksgiving and Christmas lunches hosted at the dealership
• 5-year anniversary: custom gold ring (white or yellow gold) with the company name
• Every 5 years thereafter: two diamonds added to your ring
• 25-year milestone: Rolex watch
• 30-year milestone and beyond: silver bar awarded annually

Responsibilities

• Approach, Greet, and Offer Assistance or Direction To Any Customer Who Enters The Dealership Showroom or Sales Lot
• Maintain and/or Exceed Service Sales Goals As Required By Dealer
• Greet Customers Prompt and Friendly Manner
• Obtain and Review Customer and Vehicle Information and Maintain Client Database
• Ensure Customer Satisfaction By Exceeding The Customer’s Expectations and Providing A Great Customer Experience To All Customers
• Initiate and Present Multi-Point Inspection for Every Customer In Service
• Clearly Report All Vehicle Symptoms To Technical Team As Described By The Customer
• Follow Up With Customer In A Timely Manner and With Customer’s Selected Communication Preference
• Monitor The Progress Of Each Vehicle Throughout The Day, and Update All Customers A Minimum Of Twice Daily
• Explain All Completed Work and Charges To Customers Before or During Checkout
• Maintain and Exceed ACE (Acura Customer Experience) Standards
• Other Duties or Tasks As Requested or Required

Requirements

• Prior Automotive Experience
• Preferred Minimum High School Diploma or GED Equivalent
• Valid Driver’s License
• Proficiency With Standard Microsoft Software and Ability To Learn Other Computer-Based Tools for Client-Facing and A Majority Of Roles
• Excellent Communication and Customer Service Skills
• Professional Appearance and Work Ethic
• Self-Motivated Personal and Professional Integrity
• Ability To Work In A Fast Paced Environment
• Solid Work Ethic Around Attendance and Punctuality