Service Writer

About the role

At EquipmentShare, we’re hiring a Service Writer at our rental facility in Joplin, MO. This role is part of a dynamic team committed to transforming the construction industry through innovative technology and exceptional customer service.

Responsibilities

• Write customer damage work orders, order parts, and bill work orders
• Assist the service manager to manage customer damage and internal work orders
• Respond to inbound leads and guide customers through the EquipmentShare rental process
• Expand our existing customer base by building relationships with contractors and construction company principals
• Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently
• Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare
• Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Develop new sales strategies and techniques to increase our market share and improve our customer experience

Requirements

• 3–4 years of sales experience (equipment sales experience is a plus)
• High School diploma or equivalent
• Pass a 10-panel drug screen as a condition of employment

Qualifications

• You’re a great listener and care about solving your customer’s problems
• You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process
• You have strong interpersonal and problem-solving skills
• You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

Skills

• Strong interpersonal and problem-solving skills
• Ability to adapt to a fast-paced environment
• Customer service orientation
• Effective communication and relationship-building skills

Benefits

• Monthly Family Dinner Night
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Gym membership stipend + wellness programs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Tool and boot reimbursements (role dependent)
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

Pay

Hourly rate with overtime pay after 40 hours worked.

Schedule

Monday to Friday, 7:00 AM to 5:00 PM, with potential for on-call scheduling and additional compensation.