Service Writer

About the role

At EquipmentShare, we’re hiring a Service Writer at our rental facility in Charlotte, NC. We’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

Primary Responsibilities

• Write customer damage work orders, order parts and bill work orders
• Aid the service manager to manage customer damage and internal work orders
• Respond to inbound leads and guide customers through the EquipmentShare rental process
• Expand our existing customer base by building relationships with contractors and construction company principals
• Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently
• Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Develop new sales strategies and techniques to increase our market share and improve our customer experience

Why EquipmentShare?

We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re Looking For People Who See challenges as opportunitiesEmbrace change and continuous improvementBring energy, effort, and optimism every day

Skills & Qualifications

• Great listening skills and a passion for solving customer problems
• Strong interpersonal and problem-solving skills
• The ability to adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

Education And Experience

• 3–4 years of sales experience (equipment sales experience is a plus)
• High School diploma or equivalent

Physical Requirements

• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen
• A Workplace For All initiative — rooted in the belief that we must work together to solve some of the toughest problems in construction