Service Writer

Responsibilities

• Responding to internal and external customer inquiries regarding rotating equipment repairs and service work.
• Obtaining parts lists, serial records, IO&M manuals, etc. for our service technicians.
• Checking availability of stock and shipping dates.
• Quoting prices, creating orders to customer specifications and processing sales data via computer.
• Assisting the Outside Sales by preparing price quotes and sourcing products.

Qualifications

• Pump/rotating equipment knowledge or mechanical aptitude a plus.
• Experience with Microsoft Office products (Outlook, Word and Excel).
• Prior inside sales/customer service experience a plus.
• Able to multi-task and maintain organization in a fast-paced environment.
• Must have friendly, positive, enthusiastic attitude with willingness to learn.
• Must have and demonstrate a customer focus and customer driven attitude.
• Must be able to work independently while functioning within a team environment.
• Must have excellent oral and written communication skills.
• Must be able to read and interpret manufacturer instruction manuals and equipment bill of materials.
• Must be willing to learn and develop.