Service Writer

About the role

The Service Writer at Depot Connect International (DCI) plays a crucial part in ensuring high-quality customer service and support. They are responsible for quoting service work, selling additional services, and keeping customers updated on their progress.

Responsibilities

• Support the service team by maintaining complete job files, including correspondence relative to approvals, etc.
• Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
• Create repair orders to include customer concerns, contact info, unit info, etc.
• Prepare repair orders for service manager; finalize shop invoicing; mailing and filing of same.
• Maintain job files with all pertinent correspondence to each job.
• Daily yard checks and logs and update the customer accordingly.
• Interact with service management team, and technicians.
• Ensure fabrication materials are readily available in stock.
• Allocate and pull parts for repairs orders.
• Research and order parts to job spec.
• Pickup parts as needed.

Qualifications

• A High School Diploma is required; an Associates or Bachelor's degree is preferred.
• At least 5+ years’ experience in a similar role is preferred.
• Self-starter with excellent customer service skills.
• Strong organizational and time management skills.
• Detail oriented.
• Strong written and verbal communication skills.

Benefits

• Medical, Dental and Vision Insurance.
• 401(k) with generous employer match.
• Paid time off.
• 10 Paid holidays.
• Flexible spending account.
• Optional Health savings account.
• Life insurance.
• Employee assistance program.
• Parental leave.
• Tuition reimbursement.