SERVICE WRITER

Job Duties

• Create and maintain a safe working environment.
• Identifies problems and services by listening to customer's description of symptoms, clarifying description of problems.
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions.
• Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Contact fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Affixes work by scheduling work and issuing work to Service Technicians.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' manuals.
• Communicate with parts department to determine and locate part numbers for units.
• Call customers to let them know equipment is ready to be picked up.
• Process invoices and payments for service repairs.

Basic Qualifications

• High school diploma or the equivalent.
• General mechanical aptitude / knowledge.
• Utility Trucks & Equipment a plus.
• MS Office software and ability to learn CTOS Computer systems.
• Must hold a valid driver’s license.

Benefits

• 401(k) with Employer Match
• ESPP
• Competitive Health Care including Dental, Vision, and Life Insurance
• Company paid health and wellness programs
• Paid Vacation, Sick and Holidays
• STD/LTD
• Partner Discounts
• Investment in Employee Development including STEP program