Service Writer

About the role

ASCO Equipment has a career opportunity for a Service Writer in San Antonio, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

Responsibilities

• Positively take ownership of customer experience
• Manage work orders: open, close, post time, enter notes and monitor progress
• Prepare accurate estimates for costs of repairs and present to customer
• Monitor and Manage accounts receivables
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on: work orders, troubleshooting, technician progress & general questions
• Monitor phones for field technician and customer calls
• Various other administrative duties

Requirements

• 2+ years of experience as a heavy equipment service technician or service writer
• Ability to work in a fast paced/high volume dealership
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G-Suite & other service programs
• A personal dedication to work safety and accountability

Benefits

• 100% paid health insurance
• 401(k) + profit sharing
• Paid holidays
• Paid Training & Advancement Opportunities
• ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education
• Core Values: Honor God, Develop People, Pursue Excellence, Grow Profitably
• Be Part of Something Bigger: At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve.