Service Writer
ASCO Equipment · Little Elm, TX · 2 days ago
OTHRFull-time
Responsibilities
- Positively take ownership of customer experience
- Manage work orders: open, close, post time, enter notes and monitor progress
- Prepare accurate estimates for costs of repairs and present to customer
- Monitor and Manage accounts receivables
- Clearly and effectively communicate to customers, technicians and service manager
- Provide status updates on: work orders, troubleshooting, technician progress & general questions
- Monitor phones for field technician and customer calls
- Variety of other administrative duties
Requirements
- 2+ years of experience as a heavy equipment service technician or service writer
- Detail oriented, time management, and teamwork skills
- Excellent customer service and communication skills
- Proficient computer skills, and experience with G-Suite & other service programs
- A personal dedication to work safety and accountability
Benefits
- 100% paid health insurance, 401(k) + profit sharing, and paid holidays
- Paid Training & Advancement Opportunities
- Unique Perks: ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education
- Core Values: Honor God, Develop People, Pursue Excellence, Grow Profitably, Be Part of Something Bigger