Service Writer

About the role

ASCO Equipment has a career opportunity for a Service Writer in Beaumont, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

Responsibilities

• Positively take ownership of customer experience
• Manage work orders: open, close, post time, enter notes and monitor progress
• Prepare accurate estimates for costs of repairs and present to customer
• Monitor and Manage accounts receivables
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on: work orders, troubleshooting, technician progress & general questions
• Monitor phones for field technician and customer calls
• Various other administrative duties

Requirements

• 2+ years of experience as a heavy equipment service technician or service writer
• Ability to work in a fast paced/high volume dealership
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G-Suite & other service programs
• A personal dedication to work safety and accountability

Benefits

• 100% paid health insurance, 401(k) + profit sharing, and paid holidays
• Paid Training & Advancement Opportunities
• Unique Perks: ASCO Children's Education Program: Financial assistance for employees' children pursuing higher education
• Core Values: Honor God, Develop People, Pursue Excellence, Grow Profitably, Be Part of Something Bigger
• Vision: To be a blessing to those we serve

If you're a results-driven professional with a passion for solving challenges, we want you on our team.