Service Valet/Quality Control

Responsibilities

• Greet customers in the service drive with a professional, friendly, and engaging attitude
• Perform vehicle walk-around inspections with customers to document existing vehicle condition and customer concerns
• Accurately tag and organize vehicles for service advisors and technicians to ensure efficient workflow and record keeping
• Assist in maintaining a clean, safe, and organized service department environment
• Park, stage, and organize customer vehicles while properly documenting vehicle locations and key information
• Perform quality control checks on serviced vehicles to help ensure repairs and maintenance were completed correctly
• Road test vehicles when necessary to verify noises, vibrations, or customer concerns have been properly addressed
• Verify customer complaints and repair concerns are resolved before vehicle delivery
• Shuttle customers to and from home or work locations as needed while providing excellent customer service
• Support service department operations with additional duties including errands, department upkeep, and vehicle movement
• Communicate effectively with service advisors, technicians, and customers to help deliver a positive service experience
• Demonstrate strong multitasking skills and the ability to work efficiently in a fast-paced dealership environment
• Excellent customer service and communication skills
• Strong attention to detail and quality assurance mindset
• Clean driving record and ability to operate automatic and manual transmission vehicles
• Ability to multitask and remain organized under pressure
• Reliable, team-oriented, and willing to participate in ongoing training
• Ability to identify and communicate vehicle issues, noises, or unresolved concerns professionally

Qualifications

• High school diploma or equivalent
• Ability to operate automatic and manual transmission vehicles
• Strong attention to detail and quality assurance mindset
• Excellent customer service and communication skills
• Reliable, team-oriented, and willing to participate in ongoing training