Servicing Manager

This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes within the Legal & Accounting space. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Process and release daily equipment lease/loan fundings; ensure approval and accuracy
• Oversee daily lockbox and ACH cash receipt review and cash application
• Enter and review daily cash activity within the general ledger
• Research and resolve complex payment and contract variances
• Process returned payment, refund, and payoff transactions accurately
• Maintain advanced payment ledger and manage related accounts
• Perform syndication support activities including fund transfers and tracking payoffs
• Prepare recurring servicing reports and handle audit requests
• Supervise and train servicing team members hands-on during daily tasks
• Identify and implement AI and automation tools to improve servicing efficiency

Qualifications

• Bachelor's degree preferred; or 7-10 years relevant experience including 2+ years in leadership role
• Strong knowledge of equipment lease/loan servicing operations including cash application and funding
• Proven experience supervising and coaching servicing teams
• Proficiency in general ledger and financial systems (e.g., Microsoft Dynamics)
• Experience with loan/lease servicing platforms and payment processing
• Strong analytical skills for resolving variances and complex issues
• Ability to manage team priorities with accuracy under tight deadlines
• Effective communication skills for interaction with internal and external stakeholders

Pay

$120,000 – $140,000 annually

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks' Vacation, and approximately 11 Holidays
• HSA or FSA account and other voluntary benefits
• 401(k) with Employer Match and 529 Savings Plan
• Employee Mortgage Loan Program and access to the company Account with Self-Directed Trading