Service, Training and Process Specialist
Position Purpose
The Service, Training and Process Specialist supports customer operations through equipment operation, inspection, and on-site training. This role ensures that web converting and coating machines operate to specification, operators are properly trained, provides on-site diagnostic support to identify and resolve issues, assists with process improvement, and delivers preventative maintenance guidance to maximize machine uptime and efficiency ensuring processes are optimized for performance and reliability.
Essential Functions
Conduct on-site equipment inspections to verify performance, identify issues, and recommend corrective actions.
Provide hands-on training and mentorship for customer operators and technical staff on web converting and coating equipment.
Operate and oversee machine setup, testing, preventative maintenance, and optimization during customer support visits.
Support prototyping activities of new products and process development.
Participate in engineering design reviews and proof of principles to provide operational feedback for manufacturability and efficiency.
Evaluate and troubleshoot web converting and coating process issues, both in-house and at customer facilities.
Document training activities, inspection results, and process improvement recommendations for customers and internal teams.
Recommend and implement process improvements for efficiency, quality, and cost reduction.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Education And Experience
Bachelor’s degree in engineering, project management, or a related field preferred, or
3+ years’ experience in a manufacturing environment with strong competence in machine operation, inspection, and process optimization.
Competencies
Technical Capacity (machine operation, inspection, process optimization)
Training & Instructional Skills
Customer/Client Focus
Problem Solving/Analysis
Positive Teamwork Orientation
Results Oriented
Communication Proficiency (Verbal and Written)
Position Type, Work Environment & Travel
Full-time, exempt
Noise level in customer work environments can be loud
Travel – Outside the local area and overnight. Travel is domestic and international, up to 50% of the time.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit.
The employee frequently is required to walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
The employee is occasionally required to stand.
The employee must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds.
Vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Salary Range
$80,000 - $110,000 per year (DOE – Depending on Experience)
Benefits Offered
Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability
Long-Term Disability
Flexible Spending Account (FSA)
Life Insurance
Health Savings Account (HSA) with up to $500 annual match (for High-Deductible Health Plans)
401(k) *match
Paid Time Off (PTO)
Discretionary Bonus