Service Tools Business Development Specialist

Job Description

The Service Tools Business Development Specialist is responsible for managing and growing Allison’s Service Tools (Essential Tools and Diagnostic Tools) business. This candidate is responsible for managing all aspects of the business relationship with Allison’s Essential Tools vendor and Diagnostic partners. High-level responsibilities include supporting day-to-day operations with all vendors, identifying and executing growth opportunities, negotiating supplier contracts, holding suppliers accountable for meeting target metrics, and supporting overall business strategy.

In addition to the business responsibilities mentioned above, this role requires a baseline technical understanding of Allison propulsion systems, software development, and physical tools development. The candidate will represent the Global Channel, Service, and Aftermarket functional areas on cross-functional New Product Development teams when new tools are required, or existing tool programs are impacted.

Key Responsibilities

• Managing Allison tool program suppliers through daily monitoring of metrics, contract and pricing negotiations, and delivery of tool program deliverables.
• Acting as project manager and liaison between Service Engineering and tool vendor in development and validation/testing phases of new tools programs.
• Creating and managing communication plans to effectively inform customers of tool changes.
• Identifying and executing special programs aimed to drive growth in Service Tools revenues, Allison DOC registrations and increase customer value.
• Developing new Allison DOC royalty revenue opportunity by licensing software to all makes diagnostic providers.
• Staying on top of market trends in Diagnostic and Essential Tools to ensure alignment between Allison’s tool offerings and the market.

Key Performance Measures

• Hitting deliverable and time-based targets for new tools programs through effective project management.
• Sets target performance metrics for Allison Tools suppliers and holds suppliers accountable for hitting them.
• Grows Service Tools revenues and new product pipeline.
• Increases Allison DOC registrations and royalty revenues.
• Communicates effectively with internal and external stakeholders to raise awareness about new tools programs.

Competencies And Behaviors

• Leveraging the power of teamwork to work cross-functionally and influence others without authority to achieve stated Allison Service Tools program goals.
• Employing the highest standards in everything they do to ensure timeliness and accuracy of work.
• This individual should be proactive and accountable for hitting target metrics.
• Driving a positive customer experience by effectively managing Service Tool supplier and customer relationships.
• Improving the way the world works by identifying and executing market-driven improvements to Allison’s tools portfolio.

Qualifications

• Bachelor's Degree in Electrical or Mechanical Engineering, other technical field, or Business (MBA is a plus).
• Takes ownership and accountability for success of tools programs.
• Self-motivated, able to define objectives, set priorities, and deliver results in a timely manner.
• Effectively and clearly communicates with global and cross-functional teams, in both written and verbal means.
• Possesses a mix of both business and technical skills.
• Understanding of Allison Service Channel, products, and global support network.
• Project / Program management experience.
• Sales and/or Purchasing Experience.
• Strong interpersonal skills for global cross-functional collaboration.
• Demonstrated ability to achieve results.
• Ability to own, execute, and manage multiple tasks.
• 8 years of experience in related field.
• Travel Requirement: Occasional domestic travel (less than 5%).