Service Territory Manager

About the role

Join a dynamic team dedicated to enhancing customer satisfaction through innovative service solutions. This role requires strong leadership skills and a passion for delivering exceptional service experiences.

Responsibilities

• Develop and implement service strategies that meet customer needs and exceed expectations.
• Manage a team of service representatives to ensure high-quality service delivery.
• Monitor service performance metrics and make data-driven decisions to improve service outcomes.
• Collaborate with cross-functional teams to integrate service improvements into broader business initiatives.

Requirements

• Bachelor’s degree in Business Administration, Management, or related field.
• Minimum 5 years of experience in a managerial or supervisory role within a customer service environment.
• Proven ability to lead and motivate a team towards achieving common goals.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent interpersonal and communication skills, both verbal and written.

Qualifications

• Experience in managing a diverse workforce.
• Knowledge of industry best practices and trends in customer service.
• Ability to work effectively under pressure and manage multiple priorities.
• Proficient in Microsoft Office Suite and CRM systems.

Skills

• Strategic planning and implementation.
• Team management and leadership.
• Data analysis and interpretation.
• Customer relationship management.
• Problem-solving and decision-making.

Benefits

• Competitive salary package.
• Incentive-based compensation plan.
• Vacation and holiday pay.
• Paid time off for personal and family emergencies.
• Health insurance coverage.
• Professional development opportunities.

Pay

Salary range: $50,000 - $70,000 annually.

Schedule

Full-time position with flexible working hours to accommodate service needs.

Contact

To apply, please submit your resume and cover letter detailing your relevant experience and qualifications. Applications are reviewed on a rolling basis.