Service Manager

About the role

The Service Manager at Anderson Equipment Company is responsible for leading the branch service department and overseeing technicians and mechanics who work in the shop and the field.

Responsibilities

• Oversee technicians and mechanics who work in the shop and the field.
• Maintain the Company’s rental fleet, perform scheduled maintenance or warranty work, diagnose, and repair customer equipment.
• Work with the Branch and Parts Managers to coordinate cost-effective, reliable service for customers.
• Ensure safety, responsiveness, and professionalism are prioritized.
• Drive to job and customer sites to meet with potential buyers and customers.
• Be ultimately responsible for revenue and gross margin growth, and profitable operations.

Requirements

• Minimum of 5 years of management experience in Service Department.
• 5+ years of work experience with P&L responsibility and achievement of profitable results.
• Proven track record in training, scheduling, and managing field technicians.
• Strong technical competence in mechanical functions and specialized equipment repair.
• Excellent leadership and interpersonal skills, with the ability to motivate and develop a team.
• Proficiency in computer systems and software relevant to service operations.
• Strong problem-solving abilities and decision-making skills.
• Able to thrive in a fast-paced environment and manage multiple priorities effectively.

Qualifications

Anderson Equipment Company does not specify any additional qualifications beyond the minimum requirements listed above.

Skills

The ideal candidate should have a strong background in mechanical functions and specialized equipment repair, excellent leadership and interpersonal skills, and proficiency in computer systems and software relevant to service operations.

Benefits

• Medical and Prescription Drugs
• Dental
• Vision
• Life Insurance
• STD (Short Term Disability)
• LTD (Long Term Disability)
• Health Savings Account
• Employee Assistance Program
• Paid Time Off (PTO)
• 401K Plan with Match and Profit Sharing contributed by the Company

Pay

Compensation Range depends on Manager’s ability to achieve profit and bonus targets: $80,000-$100,000. Compensation consists of salary and bonuses based on achieving annual targets.

Schedule

The Service Manager works in a fast-paced environment and manages multiple priorities effectively.