Service Manager
Mills Automotive Group · Mount Hope, WV · 3 days ago
Full-time
About the role
Beckley Chevrolet is seeking an experienced, results-driven Service Manager to lead their Fixed Operations department.
Responsibilities
- Drive profitability and exceptional customer service
- Build high-performing service teams
- Manage technician productivity and advisor performance
- Lead, motivate, and develop service advisors, technicians, and support staff
- Deliver an outstanding customer experience while achieving department goals
Requirements
- Proven experience as a Service Manager in a franchised automotive dealership
- Strong knowledge of Fixed Operations, including service profitability, technician efficiency, workflow management, and customer satisfaction
- Excellent communication, leadership, and organizational skills
- A commitment to delivering an outstanding customer experience while achieving department goals
- Experience with dealership management systems and manufacturer processes
- Preferred qualifications include General Motors dealership experience, strong understanding of warranty administration, fixed operations reporting, and dealership KPIs, history of improving customer satisfaction scores and department performance
Qualifications
Competitive compensation package with performance incentives
Health, dental, and vision insurance
Paid vacation and holidays
401(k) with company match
Ongoing training and professional development
The opportunity to lead a growing service department with a respected Chevrolet dealership
Benefits
- Competitive compensation package with performance incentives
- Health, dental, and vision insurance
- Paid vacation and holidays
- 401(k) with company match
- Ongoing training and professional development
Schedule
The exact schedule is not specified, but it will be competitive with industry standards.
Pay
The pay is competitive and will be determined based on experience and qualifications.