Service Technician - Veterinary

About the Role

The Service Technician Vet delivers post-sale services at customer sites, including setup, maintenance, and repair of products and services to ensure all function properly. This role performs a variety of maintenance and technical support on installed products, troubleshooting, diagnosing, and resolving malfunctions. The role ensures customer satisfaction by advising on preventive maintenance, configurations, and providing user training on new products.

Responsibilities

• Independently respond to assigned customer service calls; diagnose problems and safely remove, modify, repair, and install all core veterinary equipment with minimal supervision.
• Learn and follow manufacturer guidelines on the operation, repair, maintenance, and installation of equipment.
• Inspect pre-installed products for defects or damages; conduct final post-installation inspections for proper operation or additional damage; ensure compliance with manufacturer, Federal, and State regulations.
• Maintain strong and supportive customer relationships by providing technical support after initial installation of equipment, PC software, and hardware; ensure service commitments are met within standard response time.
• Verify compliance with manufacturer and Patterson guidelines, OSHA, and other applicable laws and regulations.
• Maintain all required records, including service orders, confirmations, inventory, expense reports, timesheets, and equipment-related items, accurately and timely.
• Comply with Company and department policies and standards; perform other duties as assigned.
• Establish and maintain productive relationships with customers, vendors, and colleagues.
• Determine parts, supplies, or tools needed to complete service requests; manage vehicle inventory through regular restocking and audits.
• Maintain a quality driving record and ensure proper vehicle maintenance to keep a safe fleet on the road.
• Ensure proper use and maintenance of all company-provided assets, including vehicle, phone, computer, parts, equipment, tools, and uniforms.

Requirements

• High School Diploma or Equivalent.
• 2 years of relevant work experience.
• Mechanical, carpentry, plumbing, heating, electrical, or electronic-related experience.

Preferred Qualifications

• Trade school training in carpentry, plumbing, heating, electrical, or electronic fields.
• Previous experience servicing and installing x-ray equipment.
• SAP experience.
• Certified, Licensed, or Registered Veterinary Technician.

Skills and Abilities

• Ability to thrive in an independent role with excellent organizational and problem-solving skills.
• Strong verbal and written communication skills; listens attentively and asks questions when necessary.
• Ability to explain technical aspects of technology to a non-technical audience using general terminology.
• Basic computer skills and ability to use a smartphone/tablet.
• Knowledge of Microsoft Outlook, Excel, and Teams is helpful.
• Ability to respond to difficult situations and demanding people while delivering negative information in a way that enhances relationships.

Required Licenses and Certifications

• Driver’s License (upon hire).

Physical and Cognitive Demands

• Ascend/Descend (stairs/ladder): Frequently
• Bend: Frequently
• Communicate/Hearing: Frequently
• Communicate/Talking: Frequently
• Driving Vehicle: Frequently
• Exerting Force - Pushing/Pulling 0-20 lbs: Frequently
• Learn New Tasks or Concepts: Frequently
• Maintain Focus: Frequently
• Move/Traverse: Frequently
• Operating Position-Specific Machinery: Frequently
• Repetitive Motions: Frequently
• Stationary Position (Seated): Frequently
• Transport - Lifting/Carrying 0-10 lbs: Frequently
• Complete Tasks Independently: Constantly
• Feeling/Grasping/Handling: Constantly
• Hand/Eye Coordination: Constantly
• Remember Processes & Procedures: Constantly
• Vision: Constantly
• Balancing: Occasionally
• Complete Tasks in a Noisy Environment: Occasionally
• Exerting Force - Pushing/Pulling 21-40 lbs: Occasionally
• Exerting Force - Pushing/Pulling 41+ lbs: Occasionally
• Make Timely Decisions in the Context of a Workflow: Occasionally
• Reaching: Occasionally
• Stationary Position (Standing): Occasionally
• Transport - Lifting/Carrying 11-20 lbs: Occasionally
• Transport - Lifting/Carrying 21-30 lbs: Occasionally
• Transport - Lifting/Carrying 31-50 lbs: Occasionally
• Transport - Lifting/Carrying 50+ lbs: Occasionally
• Complete Tasks with a Speed/Productivity Quota: Rarely
• Position Self - Crawling/Crouching: Rarely
• Position Self - Kneeling/Squatting: Rarely

Working Environment

• Noise: Occasionally
• Hazards: Occasionally
• Temperature Change: Rarely
• Vibration: Rarely

This position requires traveling to customer locations and providing services and support, including overnight travel.

Pay

The potential compensation range for this role is $27.79 - $36.12 per hour. The final offer amount could exceed this range, based on various factors such as candidate location, experience, and skills.