Service Technician - Veterinary

Job Summary The Service Technician Vet delivers post-sale services at customer sites, including setup, maintenance, and repair of products and services to ensure all function properly. This role performs a variety of maintenance and technical support on installed products, including troubleshooting, diagnosing, and resolving malfunctions. This role is also accountable to ensure customer satisfaction by advising customers on preventive maintenance and configurations that may favorably impact performance and providing user training on new products. Essential Functions Independently respond to assigned customer service calls; diagnose problems and safely remove, modify, repair, and install all core veterinary equipment with minimal supervisionLearn and follow manufacturer guidelines on the operation, repair, maintenance and installation of equipmentInspect pre-installed products for any defects or damages, as well as conducting final post-installation inspections for proper operation or additional damage; ensure all manufacturer, Federal, and State regulations are metMaintain strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response timeVerify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations are followedMaintain all required records including (including service orders, confirmations, inventory, expense reports, time sheet, and equipment related items) timely and accuratelyComply with Company and department policies and standards; performs other duties as assigned Additional Responsibilities Establish and maintain productive, mutually beneficial relationships with customers, vendors and colleaguesInventory Management: Determine parts, supplies or tools needed to complete service requests; manages vehicle inventory through regular restocking and regular inventory auditsPersonal/Vehicle Safety: Maintain a quality driving record; proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the roadEnsures proper use and maintenance of all company provided assets, including but not limited to vehicle, phone, computer, parts, equipment, tools and uniforms Minimum Requirements High School Diploma or Equivalent2 years of relevant work experienceMechanical/Carpentry/Plumbing/Heating/Electrical/Electronic related experience Preferred Requirements Trade school training in carpentry/plumbing/heating/electrical/electronic is highly desirablePrevious experience servicing and installing x-ray equipmentSAP experience Skills And Abilities Ability to thrive in an independent role with excellent organizational and problem-solving skillsStrong verbal and written communication skills; listens attentively and asks questions when necessary. Ability to use general terminology to explain technical aspects of using technology to a non-technical audienceRequires basic computer skills and ability to use smart phone/tabletcKnowledge of Microsoft Outlook, Excel and Teams is helpfulAbility to respond to difficult situations and demanding people and delivers negative information in a way that enhances relationships Required Licenses And Certifications Drivers License Upon Hire Required Preferred Licenses And Certifications Certified, Licensed or Registered Veterinary Technician Preferred Physical and Cognitive Demands Ascend/Descend (stairs/ladder) FrequentlyBend FrequentlyCommunicate/Hearing FrequentlyCommunicate/Talking FrequentlyDriving Vehicle FrequentlyExerting Force - Pushing/Pulling 0-20 lbs FrequentlyLearn New Tasks or Concepts FrequentlyMaintain Focus FrequentlyMove/Traverse FrequentlyOperating Position - Specific Machinery FrequentlyRepetitive Motions FrequentlyStationary Position (Seated) FrequentlyTransport - Lifting/Carrying 0-10 lbs FrequentlyComplete Tasks Independently ConstantlyFeeling/Grasping/Handling ConstantlyHand/Eye Coordination ConstantlyRemember Processes & Procedures ConstantlyVision ConstantlyBalancing OccasionallyComplete Tasks in a Noisy Environment OccasionallyExerting Force - Pushing/Pulling 21-40 lbs OccasionallyExerting Force - Pushing/Pulling 41+ lbs OccasionallyMake Timely Decisions in the Context of a Workflow OccasionallyReaching OccasionallyStationary Position (Standing) OccasionallyTransport - Lifting/Carrying 11-20 lbs OccasionallyTransport - Lifting/Carrying 21-30 lbs OccasionallyTransport - Lifting/Carrying 31-50 lbs OccasionallyTransport- Lifting/Carrying 50+ lbs OccasionallyComplete Tasks with a Speed/Productivity Quota RarelyPosition Self - Crawling/Crouching RarelyPosition Self - Kneeling/Squatting Rarely Working Environment Noise OccasionallyHazards OccasionallyTemperature Change RarelyVibration Rarely Environmental Conditions Primary Traveling: This position requires traveling to customer locations and providing services and support to customers. Travel Requirements This position requires traveling to customer locations and providing services and support to customers. This position requires overnight travel. The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $27.79 - $36.12