Service Technician – Utility, Heavy, Diesel Mechanic

Summary

Primary responsibility is to perform vehicle troubleshooting, repair and maintenance work on chassis and track mounted aerials, digger derricks, cranes, high rail, and other equipment, in accordance with dealer and factory standards, in the field.

Essential Duties and Responsibilities

• Reports to Service Manager, who will provide brief description of issues and supporting information related to the vehicle.
• Read and interpret equipment manuals and repair orders/instructions to perform required maintenance and service.
• (Must have the ability to utilize laptop, etc. to be able to access needed information and perform diagnostic tests.)
• Performs work as outlined in work instructions set forth by Service Manager; efficiently, accurately, and in accordance with Custom Truck One Source standards.
• Diagnosis and repair LMI Diagnostics (Load Moment Indicator) and CAN bus (Controller Area Network)
• Experience troubleshooting and repair of Utility trucks & Equipment including electrical and hydraulics.
• Inspects and services vehicles and makes repairs and adjustments at the service center and in field if needed.
• Verify work performed, road test vehicles as necessary.
• Prepare inspection reports, repair orders (recording service time and parts costs) and timecards completely and accurately.
• Tag all warranty and core parts for return.
• Advises management immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
• Attends CTOS safety training and follows all safety requirements.
• Attends CTOS and factory-sponsored training classes.
• Understand and follow federal, state and local regulations such as those governing the disposal of hazardous wastes.
• Communicate easily with customers and internal departments to ensure minimal equipment downtime.
• Work closely with Service Manager to grow and improve customer satisfaction.

Additional duties or responsibilities as designated by the Service Manager.

Preferred Skills

• Electrical, schematic / blueprints, hydraulic, welding, and related experience
• Experience with Quick Serve, DTNA, or related diagnostic software.
• DOT, ANSI, and Dielectric testing desired

Requirements

• High School diploma or GED.
• Five years of related experience. (Shop Tech and/or Field Tech)
• Must hold a valid driver’s license.
• Must have your own tools.
• Proficient in documentation using software, meeting deadlines and schedules.

Benefits

• 401(k) with Employer Match
• Competitive Health Care including Dental, Vision, and Life Insurance
• Company paid health and wellness programs
• Paid Vacation, Sick and Holidays = 25 days.
• STD/LTD Partner Discounts (Tool Discount Programs)
• Investment in Employee Development including https://www.customtruck.com/careers/step

Company

• Custom Truck One Source, “CTOS” is located at 3522 Middlebranch Ave. NE, Canton, Ohio 44705
• Rebuilding America Starts Here: True to our name, Custom Truck One Source “CTOS” designs, assembles, sells, rents, and services trucks, cranes, and other heavy equipment.
• Our clients include some of the largest utilities, telecom, construction, forestry, oil, and rail companies in the nation