Service Technician - Turf and Utility
AHW LLC · Harvard, IL · 1 wk ago
On-siteInformation Technology$17–$32/hrFull-time
About the role
Independently performs complex diagnostics, service repairs, and maintenance work on John Deere turf and utility equipment. May require some direction or guidance from the Service Manager or Shop Foreman.
Responsibilities
- Performs complex diagnostics and repairs on John Deere turf and utility equipment
- Participates in required Service EDUCATE Training programs
- Supports customer clinics
- Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
- May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory
- Maintains current knowledge of John Deere and competitive products
- Maintains condition of mobile service vehicle, trailer, inventory, tools, and equipment
- Completes all reports and forms required in conjunction with work assignments
- Accounts for all time and material used in performing assigned duties
- Maintains a safe working environment and adheres to company safety program at all times
- Performs other duties as assigned
Requirements
- 3+ years of experience performing service repairs
- Outstanding interpersonal and customer service skills
- Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
- Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of turf and utility equipment
- Ability to use Service Advisor and basic computer functions
- Ability to operate vehicles and equipment used for diagnostic purposes
- Ability to lift at least 75 lbs. repeatedly
- High School Diploma or equivalent experience required
Pay
$17.00 - $32.00 per hour. Eligible for Technician Performance program in addition to hourly rate.
Benefits
- Health, dental, vision, life, disability, accident, and critical illness insurance
- Paid time off
- 401(k)
- Cell phone allowance
- Safety item reimbursements
- AHW branded clothing
- Training