Service Technician Tier I/II

Overview

Service Technicians and Foremen play a vital leadership role in delivering top-quality service, ensuring safety, and adhering to Pfeifer’s standards on every project. They prioritize efficiency, exceptional customer service, and effective communication while developing technical expertise specific to their tier. Foremen additionally oversee team performance and accountability.

Exudes Company Core Values: Safety Oriented, Quality Work, Hospitality, Honesty/Integrity, Growth Focused

Key Responsibilities

Core Responsibilities (All Levels)

• Accept accountability for actions and project results
• Meet production, quality, and safety goals
• Provide outstanding customer service
• Ensure efficiency by managing materials and maintaining stocked trailer/van inventory
• Maintain regular communication with the Superintendent
• Record detailed project documentation, including photos, field notes, and customer interactions

Non-Negotiables (All Levels)

• Demonstrate dependability and a strong work ethic
• Embody Pfeifer’s core values with a positive attitude: Honesty & Integrity, Quality Work, Safety Focus, Hospitality, Growth Orientation
• Adhere to safety protocols, including Pfeifer’s 4 Safety Elements:
  • Ladder setup
  • Roof anchor installation
  • PPE usage
  • Fall arrest and rope systems
• Use company applications (Paylocity, JobNimbus, OneDrive) proficiently
• Execute essential tasks:
  • Prep: Relocate exterior furniture, protect landscaping and home
  • Cleanup: Clear roof, gutters, and grounds; use magnet roller
  • Inventory & Vehicle: Secure materials, maintain stock, keep van clean and organized

Tier 1: Service Technician/Foreman

• Preferred: English proficiency and clean driving record (may qualify for pay differential)
• Show enthusiasm for learning and a positive attitude daily
• Possess required tools and keep self, tools, van, materials, and equipment organized
• Perform basic repairs:
  • Replace pipe flashing, roof vents, and shingles
  • Patch flat roofs, seal flashings/gutter miters, place tarps
• Submit accurate, detailed job reports (field notes, photos)
• Communicate reliably with Foreman and Superintendent
• Support other crews willingly, regardless of task familiarity
• Handle roof tear-offs and reroof prep for all roof types

Tier 2: Service Technician/Foreman

• Master all Tier 1 skills
• Diagnose and repair all roof leak types
• Replace valleys and perform mid-size valley/flashing work on any roof
• Install sun tunnels and understand their systems
• Understand chimney and counter flashing installation
• Repair roof decks (e.g., T&G, plywood)
• Replace fascia and soffit correctly
• Apply basic painting, caulking, and siding techniques
• Patch flat roofs (membrane, deck shield, cap sheet)
• Repair tile roofs and install Tesla roofs accurately
• Know basic ventilation systems and products (membranes, caulking, siding, shingles, mastics, underlayment, ice/water shields)

Tier 3: Service Technician/Foreman

• Master all Tier 2 skills
• Possess advanced knowledge of roofing systems and products:
  • Membranes, composition, metal, tile, wood shakes, deck shield, deck seal, built-up (BUR), EPDM, Tesla
• Conduct large-scale and complex roof repairs
• Achieve perfect leak repairs across all roof types
• Use basic carpentry skills (rafters, trusses, curbs, crickets)
• Demonstrate comprehensive knowledge of metal, flat, composition, wood shake, deck shield, deck seal, built-up, and Tesla roof systems
• Understand intermediate to advanced ventilation and failed roof systems
• Assess roofs, report findings, and suggest system upgrades
• Assume full responsibility for service department safety, quality, and production
• Preferred: Bilingual and clean driving record
• Communicate professionally and thoroughly with supervisors
• Strong leadership and customer interaction skills

Foreman (Wage Based on Tier Experience Level)

Work Environment

Roof Installers work in various outdoor conditions and should be comfortable with:

• Exposure to moving mechanical parts, heights, airborne particles, and adverse weather conditions
• Frequent exposure to vibrations and loud noise levels
• Occasional exposure to toxic or caustic chemicals and risk of electrical shock
• A fast-paced, safety-focused job site

The duties of the Service Technician I, II, III, Foreman position may be reasonably modified occasionally at Pfeifer Roofing, Inc’s discretion.