Service Technician - Specialized Lincoln Park - Chicago, IL

About the Company

Specialized Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. We’re a team of barrier-breakers, disruptors, and problem solvers, committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.

In Company-Owned Retail, we strive to be a transformative, inclusive, authentic, rider-focused, and collaborative team that creates the best bikes and delivers world-class rider care and attention. We provide quality in our products and to our riders at every interaction and are looking for a teammate to be part of this growing team.

About the Role

A Service Technician is the front line and point person for our brand to the rider, driving outstanding in-store brand experiences and encouraging successful, profitable retail. A Service Technician works directly with riders, both in-store and remotely, to identify and provide the goods, services, and experiences needed to deliver solutions quickly and frictionlessly, keeping riders on the road longer and better.

Service Technicians collaborate hands-on with staff and local riders as hosts, mentors, brand advocates, and technical service experts. The role enhances rider satisfaction and aids in meeting sales and profitability goals through exceptional service.

Responsibilities

• Meet and connect with riders, ask qualifying questions, and listen to their needs to provide tailored solutions from a pre-set service menu or à la carte services.
• Speak authoritatively on technical matters related to Specialized bicycles; act as the expert.
• Assist customers in an enthusiastic and courteous manner, delivering “wow” customer service.
• Properly intake all service work, set and exceed rider expectations, and correctly fill out service work orders while scheduling an appropriate number of repairs.
• Advise and assist customers with product/service selection without bias.
• Develop and maintain expertise in all department merchandise to provide accurate information; stay current with new product lines.
• Assist with bike sales through technical consulting and other floor duties as needed.
• Deliver best-in-class rider service to ensure ongoing satisfaction.
• Maintain general cleanliness standards, including light janitorial duties, from store opening to close.
• Demonstrate proficiency in Lightspeed point-of-sale systems and store operational websites.
• Ensure regular, dependable attendance and punctuality.

Requirements

• Passion for cycling and the Specialized brand.
• Bike shop or bike mechanic experience preferred.
• Excellent communication skills with the ability to effectively interact with riders and team members.
• Ability to work weekends as dictated by business needs.
• Ability to stand for extensive periods, with occasional walking, kneeling, or reaching.
• Able to lift at least 50 lbs. or more using proper lifting techniques.

Benefits

• Competitive health care (Medical PPO or HDHP).
• Dental and vision coverage.
• Health Savings Account (HSA).
• Short- and long-term disability.
• Company-sponsored life insurance.
• Optional term life, critical illness, and critical accident insurance.
• Competitive vacation package.
• 401(k) with company match.
• 8 weeks of paid parental leave.
• Paid company holidays.
• Employee discounts on all products.
• Deep partner retail discounts.
• Fitness and events reimbursement.
• Employee Assistance Program.
• Commuter benefits (if applicable in state).

Company Culture

At Specialized, we believe bikes have the power to change lives. Our culture is one of passion, striving to break barriers and positively impact the world. We are committed to building a diverse and inclusive workforce where all people thrive and encourage everyone—especially those from marginalized groups—to apply. We are always looking for creative, innovative, and passionate people eager to contribute to our mission of pedaling the planet forward.