Service Technician Specialist

About the role

We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items. As employees develop their basic install and basic repair skills, they have growth opportunities with Patterson! Join a company that is Passionate, Focused, Always Advancing, and People-First.

Responsibilities

• Install and/or Repair Dental Equipment: observe, listen, learn and apply training; training supplied by Service Technician mentors and online training courses through Patterson Technology Academy; safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training; follow checklists, ensuring all critical parts are examined; demonstrate knowledge on the installation procedures and jobsite protocol; apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis; perform other duties as assigned.
• Customer Service: support customer needs through responding in a timely and professional manner; demonstrate passion and a people-first approach by treating customers in a respectful and considerate manner; build and maintain customer relationships through follow-up and courteous and approachable interactions.
• Communication: understand and convey information to customers; listen attentively and ask questions when necessary; use general terminology to explain technical aspects of using technology to a non-technical audience.
• Additional Functions:
  • Work Ethic: commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities.
  • Problem Solving Skills: anticipate problems and customer needs and go beyond training to find answers.
  • Interpersonal Skills: establish and maintain productive, mutually beneficial relationships with customers, vendors and colleagues; respond to difficult situations and demanding people and deliver negative information in a way that enhances relationships.
  • Inventory Management: determine parts, supplies or tools needed to complete service requests; manage vehicle inventory and restock as necessary.
  • Personal/Vehicle Safety: maintain a quality driving record and represent Patterson Dental while driving a company vehicle; schedule proper vehicle maintenance regularly to ensure a safe fleet on the road.

Requirements

• Required Qualifications:
  • High school diploma or equivalent
  • Mechanical aptitude required
  • Possesses strong work ethic and takes ownership of both company and customers goals/objectives
  • Focused on understanding, meeting, and exceeding customer expectations
  • Ability to thrive in a fast-paced environment
  • Requires basic computer skills and/or ability to use smart phone/tablet
  • Strong verbal and written communication skills
  • Valid driver’s license along with good driving record
• Preferred Qualifications:
  • Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required
  • Excellent organization and problem-solving skills
  • Knowledge of Microsoft Outlook, Excel and Teams is helpful

Pay

The potential compensation range for this role is $25.72 - $33.45.