Service Technician Shop

Job Responsibilities

• Troubleshoot, diagnose, and repair all makes of lift trucks and components.
• Perform all assigned Planned Maintenance (PM) on customer and internal lift trucks.
• Perform proper PM’s and engine tune-ups on most makes of equipment without supervision in a timely manner.
• Assist with training/mentoring apprentice mechanics through on-the-job training.
• Follow all safety procedures in performing work as well as company policies.
• Properly identify and work with the parts department to order all necessary replacement parts.
• Test lift equipment to ensure repairs were completed correctly.
• Ensure batteries for electric forklift trucks are fully charged.
• Inspect lift equipment to ensure that it is working properly and safely.
• Use TW Mobile application to process service calls by entering service order details in a timely manner.
• Ensure all work order details are accurate, such as work description, time tracking hours, tech notes, tech recommendations, service images, service checklist, and required parts.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• 3 to 5 years prior mechanical experience in lift truck repair, automotive, large equipment, or related industry or related trade school education.
• Valid driver's license, good driving record, and ability to safely operate lift trucks.
• Excellent mechanical repair skills.
• Excellent analytical and problem-solving skills.
• Able to visually diagnose mechanical issues.
• Proficient with computer diagnostic equipment and software.
• Able to read service and repair manuals.
• Able to perform repairs in a timely fashion.
• Able to read and understand electrical and hydraulic system schematics.
• Able to repair, or replace major system components, including circuit boards and other electrical parts, hydraulic, mechanical, L.P. systems, power steering and transmissions, engines with limited supervision.
• Excellent verbal and written communication skills.
• Able to work at a fast pace and under pressure.
• Able to multitask and work independently.
• Advanced customer service skills.
• Be able to use all special tools properly.
• Own, maintain, and properly use the normal tools of the trade.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Must be able to work safely in a noisy area with many odors present.
• Ability to regularly lift 50 pounds and occasionally lift up to 100 pounds.
• Must be able to inspect equipment to determine repairs needed.
• Good vision to inspect repair work.
• Able to bend, stretch, push, pull, and move as needed to reach, clean, and service machinery.
• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
• Must be physically capable of accessing all parts of the forklift truck needing repairs or maintenance, either by kneeling or lying on the back.

Salary

Pay Range is $27-34/hr.