Service Technician - Shaw US

About the role

We are currently looking for a Service Technician to join our team at Shaw Moisture Meters, based in Tucson, Arizona. This is a combined role where the successful applicant will be involved in both the hands-on servicing, calibration, and repair of our trace moisture measurement products and providing technical solutions to our customers.

As a Service Technician, you will calibrate, service, and repair our range of products returned by customers to our calibration facility in Tucson. On the customer-facing side, you will drive business growth by understanding customer needs, providing technical solutions, and effectively articulating the value of our products or services. Your role will be pivotal in communicating technical information to customers and helping develop and maintain relationships to build trust.

This is an exciting opportunity to contribute to our company’s success and growth. If you’re passionate about technical products and interesting applications, we invite you to apply.

Responsibilities

• Understand our product/service’s technical features, functionalities, and benefits.
• Calibrate and service our products to manufacturer standards, ensuring work is completed by target dates with full customer satisfaction.
• Maintain calibration databases, develop and improve calibration procedures, and ensure full calibration traceability.
• Provide pre-sales support by answering technical inquiries and participating in sales discussions.
• Liaise with the engineering or technical team to address technical concerns or requirements.
• Collaborate with internal teams to gather technical requirements and ensure the successful implementation of solutions.
• Understand customer needs and align product offerings with their requirements.
• Provide technical expertise and guidance to customers throughout the sales process.
• Develop and maintain strong customer relationships to increase customer satisfaction and loyalty.

Requirements

• A bachelor’s degree in engineering, computer science, or a related field.
• Strong technical background and ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences.
• Demonstrable experience in presenting technical products and services to customers, providing expert advice, and troubleshooting customer queries.
• Excellent interpersonal and communication skills with the ability to build rapport and establish strong relationships with customers and internal teams.
• Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets and driving revenue growth.
• Ability to work independently and collaboratively within a team.

Benefits

We offer competitive compensation packages, health & medical benefits, and a positive work culture that emphasizes work-life balance and recognizes the contributions of our employees.

Pay

$22-25 an hour